MGT 300

Enterprise resource planning  ( ERP ) is business process management software that allows an organization to use a  system  of integrated applications to manage the business and automate many back office functions related to technology, services and human resources. ERP helps employees do their jobs more efficiently by breaking down barriers between business units. More specifically, an ERP solution: Gives a global, real-time view of data that can enable companies to address concerns proactively and drive improvements Improves financial compliance with regulatory standards and reduces risk Automates core business operations such as lead-to-cash, order-to-fulfillment, and procure-to-pay processes  Enhances customer service by providing one source for billing and relationship tracking. 

Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different channels -- or points of contact between the customer and the company -- which could include the company's website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns

What is Supply Chain Management (SCM)? Supply chain management (SCM) is the active management of supply chain activities to maximize customer value and achieve a sustainable competitive advantage. It represents a conscious effort by the supply chain firms to develop and run supply chains in the most effective & efficient ways possible. Supply chain activities cover everything from product development, sourcing, production, and logistics, as well as the information systems needed to coordinate these activities. The concept of Supply Chain Management (SCM) is based on two core ideas:  The first is that practically every product that reaches an end user represents the cumulative effort of multiple organizations. These organizations are referred to collectively as the supply chain. The second idea is that while supply chains have existed for a long time, most organizations have only paid attention to what was happening within their “four walls.” Few businesses understood, much

Transaction Processing Systems (TPS) - Online Transaction Processing (OLTP) - Online Analytical Processing (OLAP) Decision Support System (DSS) 1. Sensitivity Analysis 2. What-if-Analysis 3. Goal-seeking Analysis Executive Information Systems (EIS) -Consolidation - Drill-down - Slice-and-dice Artificial Intelligence (AI) Categories of AI 1. Expert System 2. Neural Network 3. Generic algorithm 4. Intelligent agent Data Mining  Forms of Data Mining analysis capabilities: - Cluster Analysis Technique of dividing an information set into mutually exclusive groups - Association detection Reveals the degree to which variables are related and the nature and frequency of these relationships in the information - Statistical analysis Performs such functions as information correlations, distributions, calculations and variance analysis

FUNDAMENTALS OF DATA WAREHOUSE Data Warehouse - a logical collection of information gathered from many different operational databases that supports business analysis activities and decision-making tasks Extraction, transformation, and loading (ETL) - process that extracts information from internal and external databases, transforms the information using a common set of eneterprise definitions and loads the information into a data warehouse Data mart - contains a subset of data warehouse information MULTIDIMENSIONAL ANALYSIS AND DATA MINING Data Mining - the process of analyzing data to extract information not offered by the raw data alone  INFORMATION CLEANSING OR SCRUBBING

Databases - maintains information about various types of objects (inventory), events (transactions), people (employees), and places (warehouses) Database models